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Frequently asked questions
Quick answers about shipping, pricing, delivery times, and how BoxIt works. Search or browse by topic — and if you don't see your question, we're one email away.
Pricing
How is shipping cost calculated?
Shipping is priced per kilogram using a tiered rate that drops as the package gets heavier. We add a flat handling fee on top, and that's the total you'll pay on shipment.
How do I pay for my shipment?
When your package arrives at our U.S. warehouse, you'll get a notification with the final shipping cost. Pay inside the app with a card or supported wallet, and we'll dispatch the same day.
Delivery
How long will delivery take?
Once your package is paid and leaves our U.S. warehouse, expect 21–30 days to your door in Egypt. Customs occasionally adds a day or two; we keep you posted at every step inside the app.
Shipping
Can I consolidate multiple orders into one shipment?
Yes — and it's almost always cheaper. We hold packages free for up to 30 days at our U.S. warehouse, then ship them together so you pay one combined per-kg rate instead of several smaller ones.
Do you ship dangerous or restricted items?
We can't ship lithium batteries above a certain capacity, liquids over set volumes, perishables, or anything banned by Egyptian customs. Reach out before shipping if you're unsure — we'll check for you in advance.
Account
How do I get my U.S. forwarding address?
Download the BoxIt app, create a free account, and your personal U.S. warehouse address appears on your dashboard within minutes. Use it at checkout on any American store.
Still stuck? Our team replies within one business day.
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